Use of an Attitude Survey in GMFC Labor Talks - 1443 Words

Introduction Well-constructed employee attitude surveys can provide insight into organizational characteristics which impact employee behavior and organizational performance (Williams, 1998). Companies may use survey results to modify their management style, organizational culture, workplace characteristics, or incentives in order to improve worker satisfaction and overall productivity (Williams, 1998). Although the link between employee attitudes and actual work performance has been found to be somewhat inconsistent (Schleicher, Watt, Greguras, 2004), research has confirmed at least a moderate correlation between job satisfaction and rates of employee absenteeism and turnover (Gibson, Ivancevich, Donnelly, Konopaske, 2012).†¦show more content†¦These characteristics are pay and perceived equity of pay; job tasks; promotion opportunities; relationship with supervisors; and relationships with co-workers (Gibson et al., 2012, p. 102). These five characteristics were measu red in the attitude survey completed by GMFC Central City employees. In addition, turnover rates for Central City employees were calculated. All results were computed in terms of percentile rankings with a median score of 50 and compared to the results of other employers in the personnel research consortium. With regards to pay, GMFC Central City employees were satisfied with their level of pay at a rate comparable to that of employees from other companies (53rd percentile). Central City employees were more satisfied with their actual work (62nd percentile) and considerably more satisfied with their relationship with co-workers (86th percentile) than employees at other companies. However, Central City employees were much less satisfied with their opportunities for promotion (36th percentile) and their relationships with supervisors (27th percentile) than other employees who were surveyed. In terms of turnover rates, GMFC’s Central City employees were much less likely to leave their positions than were employees at other companies. Central City’s turnover ranking was at the 18th percentile when measuring turnover rate per 100 employees. In summary, survey